Travelling economy on this occasion was more pleasant than most. Although the flight was about two hours late in leaving Melbourne (allegedly due to bad weather over the past couple of days) and the in-flight entertainment system was not working, it was a pleasant surprise to be offered complimentary beverages and then a hot evening meal (which was reasonably nice). I commented on this and was told that it is standard practice on transcontinental flights. The flight attendants were polite, friendly and helpful.
It was also nice that an announcement asking people to raise teir seats to an upright position was made when the meal was about to be served.
The return flight the next day left on time (and arrived early), the (free) entertainment system was working, and we had the same crew and same food and beverage service. It was nice to be remembered by the friendly flight attendant from the previous day!
Well done to Virgin for making our long trip as pleasant as possible.
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